FAQ

1. What is WinDNA’s Wellness comprehensive test?

It is Genetics Based Nutritional Therapy that gives an individual genetics profile through a DNA Test.

2. Should I be physically present during my counselling?

The counseling sessions are conducted by our experts through digital platforms such as Zoom or Google Meet.

3. How does the WinDNA preventive genetic test work?

The process involves using a kit we send to collect a saliva sample. After following the instructions in the video, you can send the sample back to us for analysis.

4. Do I need to take any prescribed medicine?

No, We do not prescribe any medication or drugs.

5. What is the turnaround time for receiving the test results?

Test results take approximately 6 to 8 weeks. We'll notify you once the sample is received and update you throughout the process.

6. What steps are involved in sample collection and submission?

You'll receive a saliva sample kit with instructions in Hindi and English. Follow the instructions in the video to collect your sample and send it back to us using the self-addressed envelope provided.

7. What happens if my sample is contaminated or unsuitable for testing?

If your sample is contaminated or unsuitable, we will contact you to request a new sample. An additional cost of approximately Rs. 1500 for the sample kit will apply.

8. How are clients notified about the status of their samples?

We inform you via email or WhatsApp throughout the testing process, including when we receive your sample.

9. How are the test results delivered to clients?

Once the report is generated, we'll send you a soft copy of PDF via email and WhatsApp for your convenience.

10. What are the age criteria for undergoing a genetic test?

There is no age limit for the test. It is possible to collect blood or saliva samples from a newborn baby. If a child is capable of spitting saliva into the collection kit, the test can be performed.

11. Can clients request a physical copy of their test results?

Yes, Clients can request a physical copy of their test results. Each physical copy costs Rs.2500, additional courier and GST may apply.

12. Is there a charge for resubmitting a new sample if needed?

Yes, there's an additional cost of approximately Rs. 1500 for re-submitting a new sample kit if needed due to contamination or unsuitability.

13. How often are follow-up sessions conducted after receiving the action plan?

Follow-up sessions are conducted periodically to track your progress and provide support as needed.

14. What credentials do the Nutrigenomic Counselors possess?

Genetic counselors are typically certified clinical nutritionists who have specialized in studying genes and nutrigenomics.

15. Can clients request additional counseling sessions beyond the initial one?

Yes, We offer one year free follow-ups, additional follow-ups can be provided at a minimal cost, depending upon the need.

16. Is there a helpline or support email for clients to reach out with questions?

Yes, We have a dedicated customer support team one can be reached through email or contact number. You can find the contact details on our website.

17. Can clients request a customized action plan based on specific goals?

Yes, our team focuses on your needs, present health challenges, likes and dislikes during the genetic counseling . Based on the data collected from you and your reports, our experts create a customized diet plan targeting your specific goals.

18. Do I need to undergo a genetic test again in the future to monitor changes in my genetic report?

No, you don’t need another genetic test as your genes are not going to change.

19. Is there any risk involved in genetic testing?

No, Genetic tests involve collecting saliva samples, which poses no physical risk. and predisposed diseases.

20. How does WinDNA ensure the accuracy of the genetic testing process?

WinDNA uses the array system on the Illumina platform, which adheres to strict quality control measures for accurate genetic testing. Our team follows standardized protocols and procedures to minimize errors and ensure precise results.